Responder

As a Responder you are responsible for attending service users promptly, assessing the situation and providing, when directed, immediate and effective responses to incidents, emergencies, or service requests. This role ensures timely intervention, accurate reporting, and adherence to safety and operational protocols in order to minimise risk.

• Respond as directed by The Livity Life 24/7 Alarm Receiving Centre (ARC)
• Assess the situation and take appropriate action to resolve or escalate
• Use IT systems/Apps in the execution of the role
• Maintain clear communication with ARC, supervisors, and stakeholders
• Record all incidents accurately
• Follow policies, health and safety regulations, and legal requirements
• Use appropriate protective equipment and follow risk management protocols
• Provide welfare checks for vulnerable service users where required
• Liaise effectively with emergency services, contractors, clients, and internal teams during incidents or emergencies
• Deliver excellent customer service at all times, acting as a professional ambassador for the organisation
• support colleagues and provide assistance during high-risk or complex incidents where required
• Attend training and team meetings to maintain compliance, skills, and knowledge

Qualifications & Experience

• Experience in care, rehabilitation, or assistive technology is desirable
• Strong communication and interpersonal skills
• Full UK driving licence and access to a reliable vehicle
• Ability to work independently and collaboratively
• Ability to respond confidently to emergencies
• Competent in assisting individuals safely using the Mangar ELK lifting device
• Train in safe, person‑centred manual handling techniques
• Knowledge of hygiene standards and preventative measures
• Understanding of data protection, confidentiality, and secure handling of information
• Strong written and verbal communication skills, with accurate record‑keeping

What can we offer you?

• £26,436.80 (40 hours at NMW – 12.71) per annum FTE
• We operate on a 24/7 basis, with flexible hours to meet the needs of the business – to be discussed at interview
• Up to 33 days holiday (including bank holidays) FTE
• Company Pension Scheme.
• Life Assurance.
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes.

We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice

Our core company values ‘LIFE’ newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

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Values

• Lead by example in setting the standards which define our purpose.
• Inspire and empower, collaboration, shared purpose and inclusion.
• Fairness- we act ethically and with integrity in everything we do.
• Entrepreneurial – innovate with purpose, with a mindset resilient to change.

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This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

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No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.