Customer Service Advisor

At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.

To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department. To support stock selection and management when required to ensure orders can be processed quickly and effectively.

What can we offer you?

• 40 hours per week, Monday to Friday, 08:00–17:00
• Company van provided for work purposes
• 25 days’ holiday plus bank holidays
• Company Pension Scheme
• Life Assurance
• Rewards scheme with 200+ exclusive perks and discounts

Main Duties and Responsibilities 

• Order & Scheduling Management  Review, process and schedule orders accurately, ensuring all service requirements are met within agreed timescales.
• Customer Service & Communication  Deliver professional customer service, handling calls, enquiries and issues effectively while escalating concerns where necessary.
• Route Planning & Coordination  Prepare daily dispatch schedules, coordinate routes and ensure timely communication with operational teams.
• Administration & Compliance  Maintain accurate records and support the efficient operation of service centre processes in accordance with company procedures
• Stock Control & Audit Support  Assist with stock management, inventory accuracy and annual stock checks to support service delivery.
• Operational & Assessment Support  Provide flexible support across the service centre, including telephone-based assessments and cross-functional cover as required.
• Perform duties according to all Company policies, procedures and instructions 

Experience

• Excellent communication skills are required to interact with internal staff, prescribers and service users 
• Must be able to work off their own initiative as well as part of a team 
• Computer literate with a good working knowledge of Word and Excel
• Excellent telephone manner
• Excellent organisational skills with a good eye for detail
• Flexible, adaptable and positive in their approach to work 

Skills and Knowledge

• Previous experience within a busy customer service department 
• Previous experience of administration, order processing and scheduling of workloads would be advantageous 
• Experience with a similar type of role would be beneficial 

Qualifications 

• Qualified to GCSE level or equivalent 
• Any other qualification in IT or administration would be an advantage 

Our Values

Our ambition is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised and preventative care, helping people of all ages and backgrounds live safe, independent lives in their own homes.

Our LIFE values guide how we work:

• Lead – by example and set the standards that define our purpose. 
• Inspire & Empower – through collaboration, shared purpose and inclusion. 
• Fairness – acting ethically and with integrity in everything we do. 
• Entrepreneurial – innovating with purpose and embracing change.

If you’re practical, people-focused and looking for a role where your work can make a genuine difference to people’s everyday lives, we’d love to hear from you.

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology used in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. We welcome applications from all sections of the community.